This workshop teaches simple but powerful philosophies of customer service for retirement home/community personnel.

  

(requires Adobe Acrobat - file size 100K)

The following concepts are the foundation of this popular workshop:

Empathize with Your Residents

• What do they think or worry about?
• How do they feel (common aches and pains)?
• Why and when do they need you to help them?

Understand Your Residents

• What do your residents expect?
• Why is resident satisfaction important?

Communicate Your Best Image

• What can you say…Ask…Do…To create a positive impressions with others?

Length:

• Presentation: 30-90 Minutes
• Workshop: 2 hours
• This workshop features the best-selling video "The Guest." Click here for more details and to order this best-selling video.