Are you working with, serving, or even living with someone who has a bad attitude? Like the cliché "One bad apple spoils the whole bunch", one person with a bad attitude can have a negative impact on the entire team!

 

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In fact, studies show that 68% of people (employees and customers) quit or leave a company because of one employee's bad attitude. Bad attitudes in the workplace can deteriorate morale, lower productivity, and increase costs. It doesn't take much for a co-worker, manager, or customer to feel the negative affects from someone with a bad attitude.

After participating in this workshop, you will be able to:

Recognize and describe the characteristics of a bad attitude.
Understand how negativity impacts relationship and performance.
Assess a challenging situation and determine an appropriate strategy.
Utilize a 5-step process for dealing with difficult people.
Identify the reason (s) for someone's poor performance.
Develop potential solutions for resolving a problem.
Regain your positive attitude about the other person or situation.
Manage conflict with confidence, resulting in a positive outcome.

Length:

• Presentation: 90-Minutes
• Workshop: 4 hours

For more information on Michele Matt's video-based program, Bad Apples™: How to Deal with Difficult Attitudes, click here.