As a result of helping our clients develop their strategic plan, we have observed that 100% of the plans identify “recruiting, training and retaining quality employees and leaders” as one of their most significant issues facing their success.

Regardless of the industry, research has found that finding & keeping good employees is today’s #1 employment issue. Typically payroll represents at least 60% of a business’ overall budget…thus making employees their most valuable asset.

For the past 15 years we have been focusing our energies on developing and presenting training programs to develop leaders, improve customer satisfaction and teamwork. Our clients have found that giving their employees the skills, knowledge and confidence to do their job increases their productivity and retention.

Managers spend so much energy, time and money on hiring employees. The average cost to replace an employee is 3 times their compensation considering the expense of advertising, loss of productivity, overtime or temporary help. Once a new employee is hired, a manager often goes back to “business as usual” without providing an adequate orientation.

What do you remember about your first day, your first week, and your first month in a new job? Good or bad, memories of how you were welcomed into the organization and trained to do your job last a long time. In the spirit of customer service, you never get a second chance to make a positive first impression. So why not put that same energy into rolling out the red carpet to make a positive first impression on new employees?

If you were to look at your turnover rate, what percentage happens within the first 90 days of employment? In some of the industries we work it is as high as 30 percent. Therefore we have started to work with clients to develop and/or enhance their orientation process. We’re not just talking about what happens during the first day or what policies and procedures are explained, we are developing a comprehensive, enjoyable experience that helps employees to: