May 2004 - Volume 12

Inspiring Quotes A few verses to motivate you and other people at work or home! “Desire is the key to motivation, but it's determination and commitment to an unrelenting pursuit of your goal -- a commitment to excellence -- that will enable you to attain the success you seek.”   Mario Andretti “One important key to success is self-confidence. An important key to self-confidence is preparation.”   Arthur Ashe

Keystones to Success™ In the small town I was born in northeast Iowa is a beautiful limestone bridge nestled in the heart of the town. In fact, I have many memories riding my bicycle over it as a child, stopping to watch the water falling over a large dam. History has it as the longest and oldest keystone bridge west of the Mississippi River. So what? First of all, understand the definition of a “keystone” is: Central stone in an arch. Architecture the wedge-shaped stone at the highest point of an arch that locks the others in place. Supporting element. Something on which other interrelated things depend. Second, let me introduce to you the Keystones to Success™ we’ve just created for our clients. Basically, it is a system of training and strategic planning for developing leaders and staff to create a culture of high performance and customer satisfaction. It is comprised a nine core solutions that define our expertise and have proven to get desired results for our clients. During our recent strategic planning, we refined our business and evaluated what brings our clients’ success. There appeared to be a core of solutions that consistently met their challenges or helped to achieve their goals. Another way of looking at is through the 80-20 Rule. 80 percent of our client’s problems were addressed with 20 percent of our solutions…whether it was a training workshop, strategic planning pro-treat™, book, video or learning assessment. We then took a closer look at those 20 percent and realized they addressed organizational, leadership and team development issues…essentially a top-down or bottom-up approach to making a difference with the employees, managers and leaders within a company. To illustrate those core services, we have created a business strategy called the Keystones to Success™ Clients who have already embraced and implemented this model have: Enhanced employee morale and productivity Improved customer satisfaction Developed coaches to motivate low or poor performers Reduced employee turnover Created an overall sense of “teamwork” Clarified strategies and made plans to manage change for future success Sounds exciting? It is! This entire process can be brought in-house within a company or you/your team can participate in our Public Seminar Series described in the next article. Regardless, we encourage you to learn more about Keystones for Success™. by either visiting our new web-site www.MicheleMatt.com for a description of each program or call us at 866-225-1249 for a FREE consultation. Future issues of our Inspiring Solutions newsletter will feature each keystone. Public Seminar Series Would you like to develop and motivate your managers and staff on a limited budget? If so, then the dynamic Keystones for Success™ Seminar Series is a great NEW way for you to send select individuals or entire teams to get training and CEU’s. These 10 interactive and motivating half-day workshops represent the keystones to success within your organization. Michele will inspire you with practical solutions for positive change in your work and lives. Time: 8:00 - Noon - Long Term Care Professionals Only OR 1:00 - 5:00 - Open to any Profession Where: Phoenix, AZ - Holiday Inn—Phoenix West 1500 N. 51st Avenue July 13 - Attitude: The Choice is Yours * + July 27 - Creating Golden Moments: Customer Service for the Elderly * + Aug. 10 - Relationship Building Strategies * + Aug. 24 - Taking Time to Manage Time * + Sept. 7 - Teams that C.A.R.E. * + Sept. 21 - Maximize Your Individual and Team Potential * Oct.5 - Expectations: Strategies to Do What Matters Most * Oct.19 - Bad Apples: Dealing with Difficult Attitudes * Nov. 2 - Board Development – Special guest presenter * Nov. 16 - Strategic Planning & Graduation * * - Denotes CE’s available for Nursing Professionals + - Denotes CEU’s available for Administrators & Managers Call Mandy at 866-225-1249 to register or learn more about our Keystones for Success™ series.