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Coaching Resistors of Change
Here’s a list of
seven strategies for helping other people understand, accept and
deal with change:
1. Anxiety equals resistance.
- When people don’t fully understand what’s happening they
become anxious and fearful. The higher the anxiety, the higher
the resistance.
2. It’s not the actual change, but the
uncertainty that it scary to employees.
- Computers are a good example of the type of change that
frightens employees. If a computer is seen as difficult to learn
and workers are afraid to approach the keyboard, their fears
make it difficult to learn even simple routines. Recognizing
that it’s fear of the unknown that is causing the difficulty may
help to ease the problem.
3. Involve those to be affected by the
change in the planning.
- Many of the questions about the effect of new policies or new
equipment can be answered before they are blown out of
proportion. Meet one-on-one and in teams to give everyone a
comfortable opportunity to voice their concerns and ask their
questions.
4. Feed the grapevine with accurate
information.
- Keeping change “secret” is seldom successful and is often the
cause of mistrust and defensiveness in employees.
5. Don’t be surprised at some
grumbling.
- Think of it as sounding off...listen, but don’t get caught up
on it.
6. Give plenty of feedback and
encouragement during transition periods.
- Employees will need lots of support as they establish new work
patterns.
7. Thank people after the change is
complete.
- Genuine appreciation for a job well done is an excellent
motivator
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49
Excuses for Not Trying Something New
This list was
adapted from one developed by the New York Chapter of
American Society for Training and Development.
1. We tried that before.
2. Our place is different.
3. It costs too much.
4. That’s beyond our responsibility.
5. That’s not my job.
6. We’re all too busy to do that.
7. It’s too radical a change.
8. We don’t have the time.
9. Not enough help.
10. It’s not practical.
11. They’ll never buy it.
12. We’ve never done it before.
13. It’s against company policy.
14. Runs up our overhead.
15. We don’t have the authority.
16. Let’s get back to reality.
17. That’s not our problem.
18. Why change it, it’s still working o.k.
19. I don’t like the idea.
20. Good idea—but...
21. You’re two years ahead of your time.
22. We’re not ready for that.
23. We don’t have the money, equipment, room, or
personnel.
24. It isn’t in the budget.
25. Can’t teach an old dog new tricks.
26. Let’s give it more thought. |
27. Administration would
never go for it.
28. Let’s put it in writing.
29. We’ll be the laughing stock.
30. Not that again.
31. We’d lose money in the long run.
32. We did all right without it.
33. That’s what we can expect from staff.
34. It’s never been tried before.
35. Let’s shelve it for the time being.
36. Let’s form a committee.
37. Has anyone else ever tried it?
38. I don’t see the connection.
39. It won’t work here.
40. Maybe that will work in your department, but not in
mine.
41. The Board of Directors will never go for it.
42. Don’t you think we should look into it further?
43. Let’s all sleep on it.
44. It can’t be done.
45. It’s too much trouble to change.
46. It won’t pay for itself.
47. I know someone who tried it and it didn’t work.
48. It’s impossible.
49. We’ve always done it that way. |
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Jon
Weston Joins IS Team
Please join us
in welcoming Jon Weston to our team! He has recently joined
Inspiring Solutions in Phoenix, AZ as the Business
Development Manager. He has spent over 25 years in sales
within hospitals, medical clinics and long-term care
facilities. Jon will oversee the marketing and distribution
of our entire line of learning resources such as
assessments, training kits, books and videos. He can make
recommendations for online and paper products to use for the
following topics:
- Change Management
- Coaching
- Communication
- Customer Service
- Sales
- Diversity
- Leadership
- Management
Development
- Teams
- Time Management
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He may be
reached at 623-322-3851 or
Jon@InspiringSolutions.com. Watch for
NEW online products
coming soon to
www.InspiringSolutions.com. |
April
Special
|
$25
Off All Web Orders |
 Spring
cleaning is in the air at Inspiring Solutions!! Send
Jon@InspiringSolutions.com an email before April 30
describing a current or upcoming change you are facing at
work or home and he will send you a
FREE coupon worth $25 for
each $100 worth of products you purchase from one of our
web-sites between now and June 30.
Visit
www.InspiringSolutions.com for a complete listing of our
products. Check out how to deal with difficult attitudes in
the workplace at
www.BadApplesVideo.com. |
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