Michele Matt's Bio - Motivational speaker, strategic planner and training consultant known as the Attitude Adjuster.

Michle Matt, CSP
R.E.A.L. Solutions for Today's Workplace

Today's leaders require both a strategic and an inspirational focus to lead effectively. They require hands-on tools and simple strategies to address complex situations. Since 1984, Michele Matt has inspired more than 100,000 people in the U.S. - providing them with practical solutions for positive change - to get R.E.A.L. results through Retention, Enthusiasm, Action and Leadership.

Michele specializes in:

strategic planning
leadership development
customer service

Michele Matt, CSP

Professional speaker, corporate training consultant, and bestselling author Michele Matt is a dynamic and highly effective presenter. Since 1989, Michele has specialized
in the long-term care, insurance and a variety of service industries.

She has provided leadership for the National Speakers Association and the American Society for Training & Development. Michele is a Certified Speaking Professional, a designation earned by fewer than 10% of professional speakers worldwide.

Michele is an authorized distributor of Inscape Publishing. She is known as "The Attitude Adjuster"^SM because her programs and published work inspire people to improve their attitudes and actions.

Michele's Most Requested Programs

	Attitude: The Choice is Yours™ Your ATTITUDE, not your APTITUDE, determines your ALTITUDE in life. This dynamic program will help you channel the power within your job and your life.
	Bad Apples™ - Positive Ways to Deal with Negative People! Learn a 5-step process for turning bad apples into good apples without contaminating the rest of the team.
	Customized Customer Feedback Customers keep you in business and to keep your customers, a business needs to understand their expectations and level of satisfaction with your products and services. How well do you know what your customers think and even say about you?
	Customers Are Like Gold™ This 8-part series teaches your employees how to treat your customers like gold, listen empathetically, communicate effectively and demonstrate professionalism.
	Inspirational Leadership™ This 7-part program helps managers develop and/or enhance core skills to hire, motivate and retain today's workforce. Learn strategies to bring out the best in your people.
	Teams that are Creative and C.A.R.E.™ Re-energize a new or existing team to increase productivity, enhance teamwork and reduce conflict.
	Strategic Planning Pro-treat^SM A proactive 10-step process to recharge & refocus your leaders - developing guiding statements and a practical plan for future success.

"Michele’s leadership program made a big impact our management team! We are still using the strategies and resources she gave us. What impresses me the most about Michele is her professionalism. She knows our business well and created a very specific training program to meet our needs. Her infectiously positive attitude enables her to reach any audience. Any organization that has the opportunity to hire Michele to build their leadership team would be very fortunate." Richard Flanagan, Director of Human Resources, Vantage House

"Michele's strategic planning process put us on track to move forward and we are continuing to implement the action plan that she helped us create. An example of skillful implementation was her designation of a member of our leadership team to champion the roll-out of her customer service initiative. Her energy, flexibility and responsiveness to our needs made it a pleasure to work with her." Randy Wright, Board Chairman, Carillon

"What impresses me the most about Michele is her great flair with people. I hired her for both a keynote and breakout. Her workshop was the most popular of 36 sessions. She always puts an element of fun and surprise in her programs, as well as great content. She exceeded all my expectations."
Lori Riggs, Meeting Planner, Exceptional Events

Michele Matt offers the following products and services: Keynote speaker, Training consultant, Customer Service resources, Strategic planning, Satisfaction survey, Inscape publishing, Instructional design, Customized training, Training resources.