Managing today’s dynamic workforce is no simple task. Finding and keeping good, quality employees takes time, money and lots of energy. In order to maximize the use of your people’s knowledge and skills takes inspirational leadership. The key to motivating employees to work as a team to provide excellent customer service takes inspirational leadership.

The skills required to be a successful manager are multi-dimensional - it takes knowledge, skills, and attitude to motivate other people to maximize their performance. Regardless of the type of department you lead, the one common aspect of being an effective supervisor relies upon your ability to understand and work with other people.

 

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The following interactive, skill-building workshops represent the competencies necessary to effectively manage a team, whether you are a new or experience supervisor, manager, or team leader.

 
The modules included in this series:

• The Role and Responsibilities of a Leader – The Introduction

• Listening is Like Going to Heaven!

• Taking Time to Manage Your Time

• Interviewing to Find the RIGHT People, the RIGHT Way

• Expectations:  Strategies to Do What Matters Most

• Building Teams that are Creative and CARE

• On Target Performance Reviews and Feedback

• The Legal Aspects of Your Job

• Bad Apples:  Dealing with Difficult People

• And Training is Your Job Too!

Scheduling
Each module is 3-4 hours in length and except for the introductory and bon voyage module, may be schedule in any sequence.  You may select up to any of these 10 modules to be conducted.  To maximize enthusiasm and application of skills, we recommend that no more than 4 weeks pass between sessions.

Factors influencing your investment include:

• Number of modules selected (10 is recommended for maximum results)

• Efficient use of scheduling (2 modules/day, up to 2 days in one trip)

• Number of participants