MicheleMatt.com - Strategies for Dealing with Difficult People and Bad Attitudes

Strategies for Dealing with Difficult People

It can be real scary to deal with difficult people, whether they are coworkers, customers, family members, or friends. You never know what else they might say or do to further complicate the situation or cause you more frustration.

Sometimes walking away from the person without saying anything is your best solution, keeping your comments to yourself. But if that person is important to you, withholding your feelings may cause you to feel angry or distant about your relationship.

In some relationships, you really don’t have a choice. If you are responsible for working together with that difficult person or even living together, you need to learn how to cope and/or influence his/her behavior.

Training Kit! Bad Apples™: How to Deal with Difficult Attitudes

This video-based training program identifies some of the most difficult characters that you may encounter and what to do about them. Special Offer - Purchase the Bad Apples Training Kit for $695 - and receive $200 in additional training materials!

This exclusive offer includes: FREE shipping, a FREE PowerPoint Presentation and 10 sets of Attitude Books and Apples (a $200 total value).

Retail Kit Price: $895 Our Online Price: $695!

The Bad Apples Training Kit includes:

Facilitator’s Guide – instructions to conduct this as a 90-minute or 4-hour training program.
VHS video – (23 minutes) Five scenarios demonstrating how to confront difficult coworkers, customers and even bosses!
5 industry-specific situations: Manufacturing, banking, retail, health care and food service.
Reproducible handouts and exercises for group training.
Self-study workbook for individual learning.
“Attitude: The Choice is Yours” book (additional copies for each learner are recommended).
Bad Apple Desk Reminder - job aid with the 5 steps for turning bad apples into good apples.

Click here for
our online version!

Assessment Tool! Work Expectations Profile®

In a typical employment situation, certain expectations, such as salary, hours, and job duties, are clearly understood by both employer and employee. Other expectations, however, are so intimately linked to an individual's concept of work that they often go unspoken or unacknowledged.

The Work Expectations Profile® helps people explore 10 work expectations that impact today's employment relationships!

Retail Paper Profile Price: $19 Our Online Price: $17.10!

In “Bad Apples,” a video-based training program I wrote and present as a workshop, we identify some of the most difficult characters that you may encounter and what to do about them. First of all, before you say or do anything, it’s important to stop and think WHY they might have such a bad attitude or personality. Sometimes, thinking about the situation from their perspective helps to address the problem.

Workshop: Bad Apples™: Dealing with the Good, Bad and Ugly Attitudes

Are you working with, serving, or even living with someone who has a bad attitude? Like the cliché "One bad apple spoils the whole bunch", one person with a bad attitude can have a negative impact on the entire team!

Click here to learn more about our Bad Apples workshop and information on having the Attitude Adjuster, Michele Matt, present Bad Apples: Dealing with the Good, Bad and Ugly Attitudes to your organization today!

New Article! Bad Apples: Coaching Skills for Today's Workplace
New Article! Straight to the Point: Attitudes
New Article! Why Don't People Do What They're Supposed To?
New Article! Research - Most Challenging Attitudes in the Workplace

Interesting Fact: Studies show that 68% of people (employees and customers) quit or leave a company because of one employee's bad attitude. Bad attitudes in the workplace can deteriorate morale, lower productivity, and increase costs. It doesn't take much for a co-worker, manager, or customer to feel the negative affects from someone with a bad attitude.

Looking for the best in training products? Be sure to visit our new online catalog dedicated to offering the finest training products: DiSC® Profiles, Books, Videos and a much more! You'll like our prices as well - nearly every product is discount 10% off suggested retail. Click here to view our catalog.

Michele Matt offers the following products and services: Keynote speaker, Training consultant, Customer Service resources, Strategic planning, Satisfaction survey, Inscape publishing, Instructional design, Customized training, Training resources.