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Note
From Michele: In this article we will feature how
we are helping to clients build a solid new employee
orientation process... a much over-looked part of
today’s employment practice. As a result of helping
our clients develop their strategic plan, we have
observed that 100% of the plans identify “recruiting,
training and retaining quality employees and leaders”
as one of their most significant issues facing their
success.
Regardless of the industry, research has found that
finding & keeping good employees is today’s #1
employment issue. Typically payroll represents at
least 60% of a business’ overall budget…thus making
employees their most valuable asset.
For the
past 15 years we have been focusing our energies on
developing and presenting training programs to develop
leaders, improve customer satisfaction and teamwork.
Our clients have found that giving their employees the
skills, knowledge and confidence to do their job
increases their productivity and retention.
Managers
spend so much energy, time and money on hiring
employees. The average cost to replace an employee is
3 times their compensation considering the expense of
advertising, loss of productivity, overtime or
temporary help. Once a new employee is hired, a
manager often goes back to “business as usual” without
providing an adequate orientation.
What do
you remember about your first day, your first week,
and your first month in a new job? Good or bad,
memories of how you were welcomed into the
organization and trained to do your job last a long
time. In the spirit of customer service, you never get
a second chance to make a positive first impression.
So why not put that same energy into rolling out the
red carpet to make a positive first impression on new
employees?
If you
were to look at your turnover rate, what percentage
happens within the first 90 days of employment? In
some of the industries we work it is as high as 30
percent. Therefore we have started to work with
clients to develop and/or enhance their orientation
process. We’re not just talking about what happens
during the first day or what policies and procedures
are explained, we are developing a comprehensive,
enjoyable experience that helps employees to:
-
Feel
good about their choice to work with you and your
company.
-
Become
more knowledgeable about the company and its past,
present and future.
-
Build
relationships with their supervisor, co-workers and
customers.
-
Learn
about your company’s policies and procedures.
-
Identify
where to go for information or answers to questions.
-
Become
familiar with your business and terminology.
-
Quickly
feel confident and productive with their
responsibilities.
-
Ignite
their excitement and enthusiasm about their new job.
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