|
Are you frustrated because
your co-workers, boss, or even family members don't do what
you expect? Well, before you call them lazy, forgetful,
inconsiderate, or unmotivated you may want to reconsider
your thoughts about them.
In
Bad Apples™
there is an exercise to determine possible causes for poor
performance. A survey conducted by Ferdinand F. Fournies,
asked people why they hadn't done something they were
supposed to have done on the job. The top ten reasons listed
below are in order of most to least frequent response.
1. They didn't know why they should do it.
2. They didn't know when to begin and end it.
3. They didn't know what they were supposed to do.
4. They didn't know how to do it.
5. They thought they were doing it.
6. They thought your way wouldn't work, or their way was
better.
7. They thought something else was more important.
8. They aren't rewarded for doing it - or they aren't
punished for not doing it.
9. They are rewarded for not doing it…or they are punished
for doing.
10. They didn't think they could do it.
So the next time you assume the worst about someone and
their behavior, STOP
yourself and ASK them
what happened. You might be pleasantly surprised to learn
that all they needed was clear instructions, feedback or
training to help them meet your needs.
Michele Matt, author of
Attitude: The Choice is Yours, created
Bad Apples™: How to Deal with
Difficult Attitudes, a video training program she uses
to help clients enhance individual performance and team
relationships.
|
